Everything you need to know about order processing, shipping, delivery, tracking, and receiving your Lucky's Choice products.
At Lucky's Choice, we want your order to arrive safely and smoothly. We carefully prepare every shipment and provide available tracking information so you can follow your order from our facility to your doorstep.
Once your order has been successfully placed, it will enter our processing system for preparation, verification, and packing.
Processing time is separate from carrier transit time. Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Once an order has been handed to the shipping carrier, transit times are determined by the selected carrier and destination.
Available shipping options depend on your delivery location and will be displayed during checkout whenever applicable.
Estimated delivery dates are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on carrier operations, weather, holidays, destination, and other circumstances outside our direct control.
Any applicable shipping charges are calculated during checkout based on factors such as your destination, selected shipping method, and order details.
When a free-shipping promotion or other shipping offer is available, any eligibility requirements will be shown as part of the applicable promotion or during checkout.
When tracking is available, tracking information will be provided after your order has been prepared and shipped.
Please allow some time after receiving your tracking information for the carrier's system to register and display movement of the package.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your address carefully before completing checkout.
If you notice an address error after placing an order, contact our support team as soon as possible. We will make reasonable efforts to assist before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Occasionally, shipments may experience delays due to weather conditions, carrier disruptions, holiday demand, regional service issues, incorrect address information, or other circumstances beyond our reasonable control.
If your tracking information has not updated for an extended period, please contact us and we will help you review the available shipment information.
If your package arrives damaged, appears to be missing items, or you believe the shipment has been lost in transit, please contact Lucky's Choice support as soon as possible.
To help us review the issue efficiently, please include your order number and any relevant details. For damaged shipments, photographs of the package, shipping label, and affected product may also be requested.
Keep the original packaging and shipping materials until your support request has been reviewed.
If you have questions about shipping, tracking, delivery, or an existing order, our customer support team is happy to assist.
Contact Support