Lucky's Choice

Returns & Refunds Policy

We want you to feel confident shopping with Lucky's Choice. Here's everything you need to know about returns, refunds, damaged items, exchanges, and getting support with your order.

Our Customer Care Commitment

Your experience matters to us. If something isn't right with your Lucky's Choice order, contact our support team and we'll review your request and help determine the appropriate next step.

Return Eligibility

Return eligibility depends on the condition of the product, the reason for the return, and the type of item purchased.

To help us review your request, products should generally be returned in their original condition and, where applicable, with their original packaging, accessories, inserts, and other included materials.

Original Condition

Keep the product in suitable condition whenever possible.

Proof of Purchase

Your order details may be required to process a request.

Contact our support team before sending an item back so we can review your request and provide the appropriate return instructions.

How to Request a Return

If you would like to request a return, please contact Lucky's Choice support with your order details and a brief explanation of why you would like to return the product.

Contact Support

Email our team with your order information.

Request Review

Our team will review the details of your request.

Follow Instructions

If approved, follow the return instructions provided by our support team.

Please do not send a product back without first contacting us, as unauthorized returns may delay the review and processing of your request.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, condition, or product-specific restrictions.

Items that have been significantly used, altered, damaged after delivery, or returned without required components may not qualify for a return or refund.

Hygiene & Safety

Certain opened or used personal-care and pet-care products may have return restrictions for hygiene and safety reasons.

Return Shipping

If your return request is approved, our support team will provide any applicable return instructions, including where the item should be sent.

Responsibility for return shipping costs may depend on the reason for the return and the circumstances surrounding your order.

We recommend keeping any shipping receipt or tracking information associated with your return until the return has been successfully completed.

Refunds

Once an eligible return has been received and reviewed, we will determine whether the refund request has been approved.

When a refund is approved, it will generally be issued back to the original payment method whenever possible.

Return Received Your returned item reaches our team.

Return Reviewed We check the item and return request.

Refund Issued Approved refunds are sent to the applicable payment method.

After a refund is issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Exchanges

If you received an item that needs to be replaced, please contact our support team before returning it.

Exchange availability may depend on product availability, the condition of the original item, and the reason for the exchange.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If you receive an item that appears damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Providing clear details helps our team review the issue more efficiently.

Photos Include clear photos where relevant.

Order Number Include your relevant order details.

Description Tell us what went wrong.

Keep the product, original packaging, shipping box, and shipping label available until our team has reviewed your request.

Need Help With a Return?

If you have questions about a return, refund, exchange, damaged product, or another issue with your order, our support team is ready to assist.

Contact Support